Many find that trying to watch their Wrapped story crashes the Spotify app or that it simply refuses to run. That’s fun, but the feature hasn’t worked for some people. Spotify’s newer Wrapped feature allows you to check stats and play slideshows/playlists that showcase your musical experience over the past year. If the problem is on their end, the best solution is to just wait for the service to get back online. If you suspect their servers are the main issue, it’s a good idea to head to Downdetector and see if there’s an increased spike of reports recently.
Note: Spotify’s platform tends to be pretty stable, but it does crash occasionally. Take a look and see what solutions address your Spotify worries! If that’s happening to you, our guide will go over the most common problems, what’s causing them, and what you can do to get back to the music ASAP.
Spotify keeps kicking you out while playing songs. Spotify features like Daily Mixes don’t show up. Cannot turn local playlists into Spotify playlists. A Spotify playlist was accidentally deleted. Spotify songs sound crackly or indistinct. Use our Community’s Ongoing Issues board to find helpful tips and information Note: If you don’t find your issue on Community, you can post about it and get help from our Community members in English. If this didn’t help, you may need to troubleshoot further with the device's manufacturer. Your SD card is not causing problems, try removing it (Android only). Your device's battery is sufficiently charged. Your firewall isn’t blocking Spotify (desktop only). Your device has at least 250MB of available memory. Your device is supported for Spotify and up-to-date. If it doesn’t, it could be an issue specific to your device. Is it your device? See if the issue happens on a different device, or when using the web player. 
Songs can be grayed out if they're not available in your market.
Check your network connection, or switch to a different network. Check your device is not in offline mode. Issues with local files? See Local files. Problems with listening offline? See Listen offline. Issues with the sound or volume? See Can’t hear Spotify. Make sure your internet connection is stable. Reinstall the app Note: You need to re-download any downloaded music and podcasts after reinstalling the app. If you're having technical issues when playing something on the Spotify app, try these first:
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